Skip to main content

Show HN: FounderPhone – make customer support personal with SMS https://ift.tt/38EDEMJ

Show HN: FounderPhone – make customer support personal with SMS Hi HN! We're Parthi and Kunal from FounderPhone (https://ift.tt/39LIHew). FounderPhone is a shared customer support inbox for SMS and calls in Slack. We've built and shipped 7 products recently and if there's one thing we've learned, it's that your personal relationship with your customer is your secret weapon as a startup. Having customers email support@company.com or message a bot via Intercom doesn't feel personal. People are skeptical they will ever get a response. We've had a lot of success giving out our phone number to customers we really care about and telling them to text us whenever something comes up. Apparently, lots of great founders like Patrick from Stripe did this while growing their startups. The problem is that phone numbers aren't really meant for customer support and it gets overwhelming pretty quickly. So we hacked together a solution for ourselves where we made Slack a shared inbox. When a customer texts or calls me, our team can also see the messages and incoming calls. We can discuss how best to handle the issue in Slack and then anyone can respond via text. For calls, anyone available can redirect calls to their own number. From the customer's perspective, they're just texting a single number. They're not frustrated with messy tickets or being routed to 3 different people. They will always read your responses because it's in their SMS inbox instead of being lost amongst their 20,000 unread emails. This is just the start! We're looking into building a whole suite of software to make customer support feel both personal and immediate. We're making an integration with Segment and Sentry to alert you when a customer has an issue so you can reach out to them about it before they complain to you. Text our FounderPhone (510) 756-2522 with your name or email founders@founderphone.com if you have any questions. Thanks for checking us out! February 18, 2020 at 07:02AM
Labels:

Comments

Post a Comment

Popular posts from this blog

Launch HN: Simmer (YC W19) – Reviews for Delivery Dishes https://ift.tt/2Y4sD67

Launch HN: Simmer (YC W19) – Reviews for Delivery Dishes Hi HackerNews community! We’re Vaibhav and Richard, founders of Simmer ( https://usesimmer.com ). Simmer aggregates dishes from DoorDash, Caviar, GrubHub, and basically every other delivery platform out there, and tells users the best dishes across the board. We do this by providing dish-level reviews. Users find highly reviewed dishes on Simmer, choose the delivery platform of their liking, and we deep link them into their chosen delivery app. We essentially lead gen to delivery. We started working on Simmer because we loved trying new restaurants, but never knew what to order. Especially, when there’s a 5 page menu. We always asked ourselves, “Why aren’t there ratings for individual dishes?” We launched our app with this restaurant-centric use case (reviews for every dish at every restaurant), but when we rolled out delivery integrations, we realized that users resonated most with the delivery angle. They found it particularly ...
Post a Comment
Read more